Glossy support
How can we help?
Glossy is designed to be simple and dependable. If something does not feel right, we want to hear about it.
The workflows below preview the upcoming 1.1 update. Availability depends on the version approved for your region.
Email Glossy supportContact: abdimail222+glossy@gmail.com. Please allow time for a response; we do not guarantee a response deadline.
Frequently asked questions
Where are my saved concepts stored?
Saved concepts are stored locally on your device. A temporary service copy supports reliable retries and is automatically deleted within 24 hours.
How do I remove a concept?
Open Lookbook, select the look, and choose Delete this look. Confirm to remove the local image, saved original, and notes and cancel the pending reminder. With valid subscription proof, the app also asks the service to delete its temporary retry result. Otherwise, the temporary result still expires within 24 hours.
What happens to the photo or reference I choose?
Before upload, Glossy resizes selected photos and removes their metadata. The main photo and optional reference are sent only after you accept the in-app disclosure, then processed by Cloudflare Workers AI. Only use adult photos you have permission to process and share. Read the privacy policy for details.
How do subscriptions and the concept allowance work?
Glossy Pro offers US $7.99/week or US $74.99/year, with no free trial. Apple displays localized prices before purchase. Both plans include up to 20 AI concepts per seven-day service period; unused allowance does not roll over. A three-look shortlist uses three concepts. Subscriptions renew automatically unless canceled before renewal. Open Account → Manage subscription, or manage subscriptions through Apple. See Apple's cancellation instructions. Deleting the app does not cancel a subscription. Restore purchases is available in Account.
Can I still use my lookbook if I cancel?
Yes. Existing locally saved looks, notes, plans, comparisons, and sharing remain accessible. Creating new AI concepts requires an active subscription. Keep in mind that uninstalling the app removes local saved looks and there is no Glossy cloud sync.
Why did generation fail?
Check your connection, confirm your subscription is active, and use a clear, well-lit photo with your face visible. Failed provider requests do not consume the seven-day allowance. If a connection drops after a result completes, retrying the same request can recover it without another concept charge. If storage is full, free some space before saving a result; the app reports save failures rather than silently removing older looks.
What happens if I close the app during creation?
Glossy keeps the consented, resized source photo, optional reference, and pending request protected on your device. Reopen Create and choose Retry to try to recover the same request; the app does not upload automatically. Service retry results expire after 24 hours, but local pending photos remain until the request finishes or you choose Start a new brief or replace the photo. A new request may use another concept from your allowance.
Why does the result look different from me?
AI can change facial details, hair texture, skin appearance, or colors unintentionally. Compare the saved original and concept, choose a lower intensity or more specific preferences, and use the result as a styling reference. Glossy does not guarantee identity preservation, exact shades, or a realistic outcome for every photo.
How do I compare looks and ask a friend?
In Lookbook, select Compare on two or three saved looks, then tap Compare. Choose Ask a friend: share A/B card to send a comparison through your messaging app. The card includes images and titles, not private notes or product lists. Replies happen in the app you choose; Glossy does not host a vote or public post.
How do I send a brief to my stylist?
Choose a saved look, edit its title and notes, and list products you already own. Under Bring the brief, choose Share image & styling brief or Export text brief. Review the included notes and products before sharing. Bring your own hair photos too, and ask the professional about feasibility and maintenance.
How do occasion reminders work?
Open a saved look, enable Plan an occasion, choose a future date and time, and tap Remind me on this device. That action requests notification permission if needed. Saving an occasion alone does not request permission. If you change the date, set the reminder again. Use Remove reminder or disable notifications in iOS Settings to stop alerts.
Are product suggestions sponsored or exact shade matches?
No. Your product list is self-reported, and the shopping links are general resources. Glossy does not verify product compatibility or exact shades and has no affiliate checkout or sponsored recommendations. Start with what you own and follow product instructions.
How do I control optional diagnostics?
In Account → Optional diagnostics, turn Help improve Glossy on or off. It is off by default. Only limited events with predefined labels are sent; photos, product notes, free text, purchase proofs, and personal identifiers are excluded. Turning it off stops new events and clears local event counts. Earlier anonymous server events cannot be matched back to you.
How do I request a subscription refund?
Apple handles App Store billing and refund eligibility. You can request a refund at reportaproblem.apple.com. Glossy support cannot issue an Apple refund directly.
When contacting support
Please include your device model, iOS version, app version, and a short description of what happened. Mention whether the issue concerns generation, saving, or billing. Do not send passwords, purchase proofs, financial information, or sensitive photos.